Stay
Q. What time can I check-in/out?
A. Check-in starts at 2:00PM, and check-out finishes at 11:00AM.faq
Q. Is late check-out available?
A. We offer late-out service with an additional charge to the accommodation fee.１） Until noon– additional 20% of your accommodation fee
２）Until 1:00 p.m. – additional 30% of your accommodation fee
３）After 2:00 p.m. – additional 40% of your accommodation fee
Q. Is early check-in available?
A. An extra night reservation is required if you wish to guarantee an early check-in.Q. What if I’d be late for my estimated check-in time?
A. Please be sure to contact us by the scheduled arrival time. In addition, if we do not hear from you even after the scheduled check-in time, we may cancel your reservation depending on the circumstances.Q. Can I leave my luggage before check-in / after check-out?
A. We can keep your luggage at the front desk except for valuables. Please do not forget to collect the luggage by the end of the day on which you check-out.Q. Can I send you my personal parcel/luggage before check-in?
A. We can keep your luggage at the front desk. However, we will refuse luggage sent by cash-on-delivery postal service. Please do not forget to write your name on your luggage before sending it to us.Q. When do I pay for my accommodation?
A. Please pay when you check-in.Q. Do you accept credit cards?
A. We accept credit cards below.VISA / JCB / MasterCard / UC / DC / Diner’s Club / AmericanExpress / SAISON / AEON / Rakuten/ nanaco / UnionPay.
Q. What is the cancellation policy?
A. We will not charge any cancellation fees if you cancel your reservation up to two days of your arrival in advance. Any cancelation after that will incur the cancellation fee.One day before arrival: 20% of your accommodation fee
The same day of your arrival: 80% of your accommodation fee
No show: 100% of your accommodation fee
*Different conditions apply to a group reservation. Please contact us.
Q. Can children stay free of charge?
A. Children under the age of 6 can stay for free in the same bed as a parent. However, If you would like an extra bed, or if your child is 7 years or older, we ask for the same price as an adult.Q. Can minors stay at the hotel without adults?
A. Minors (under the age of 18) are able to stay without adults, but they need to get permission from their parents. We request to write a consent form to their parents, and minor guests need to print out/submit the form (one form, one person) to us when they check-in. If they refused to write/submit a consent form, we could not allow minor guests to stay at our hotel.Please download the consent form below; Minor Consent Form
Q. Can pets stay with me?
A. We do not allow pets to stay at the hotel. We do, however, allow guide dogs, service dogs, and hearing assistant dogs to stay. Please let us know in advance.Q. Is there a curfew?
A. There are no curfews. However, the entrance on the 1st floor is locked between 0:00 and 5:00 am. The door opens if you place your room key over the card reader. If you do not have the key, please ring the intercom.Q. Can I have breakfast in the hotel?
A. Yes, “it.oven” on the lobby floor serves breakfast every morning from 7 am to 10 am (L.O. 9:30 am). No reservation needed.Guest Room
Q. Do the rooms have internet access?
A. In-room free Wi-Fi is available in all the guest rooms. You can find the ID and the password on your room key case.Q. Can I charge USB?
A. Yes, we have a USB socket.Q. Can I smoke in the room?
A. All rooms are completely non-smoking. If you want to light up or vape, please go to the smoking-room on the lobby floor.Q. Do you have a wheelchair accessible room?
A. Yes, we offer one accessible room. Please kindly contact our reservation clerk upon booking.Q. What amenities are available in the room?
A. Free rental items are below.・phone charger
・thermometer
・wine opener
・iron
・nail clippers
・blanket
・trouser press
・bottle opener
・sewing kit
・cot
Feel free to contact the reception desk
*Please note that we only have a limited number of the items.
Q. Is there a safe box in the room?
A. A safe box is equipped in the room.Q. Can I invite my clients to the room?
A. For security purposes, we kindly ask you not to invite any additional guests to the guest rooms. Please use it.living on the lobby floor.Facilities and service
Q. Is there any parking lot?
A. There is no parking lot available. The reception desk will provide information about parking facilities nearby.Q. Is there any place to park a bike nearby?
A. There is free space for bikes in front of the entrance. First come, first served.Q. Is there a laundromat?
A. There is a laundry room on the 5th floor.Access and Surroundings
Q. Are there any convenience stores or restaurants nearby?
A. There is a supermarket on the first floor of the building and a convenience store (LAWSON) is only 2minutes away from the hotel. Of course, you can enjoy our signature natural food from breakfast to dinner at “it.oven” on the lobby floor.Q. Is there a hospital nearby?
A. Yes, there is. Please contact the reception desk.Q. How can I get to the hotel from Kansai Airport(KIX)?
A. By train：Take the Nankai Express Rapi:t to Namba station. (34min ¥1,430) Follow the signs saying “Osaka Metro, Sennichimae line”, and take the Sennichimae line going toward Noda-Hanshin (3min ¥180). Get off at Nishinagahori station. hotel it. is only 2-minutes walk from Nishinagahori Station (exit 4-A).By bus：Ride the limousine bus going towards Namba(OCAT) at the limousine bus stand outside Terminal 1 International Arrivals lobby or the Terminal 2 Domestic Departures lobby (¥1,100). Get off the bus at Namba(OCAT) and follow the signs saying “Osaka Metro, Sennichimae line”, and take the Sennichimae line going toward Noda-Hanshin (3min ¥180). Get off at Nishinagahori station. hotel it. is only 2-minutes walk from Nishinagahori Station (exit 4-A).
*For detailed railroad time, required time, and fare, please visit each transportation website.
Q. How can I get to the hotel from Osaka International Airport (Itami Airport)?
A. By bus：Ride the limousine bus going towards Namba station/Namba(OCAT) at the limousine bus stand (30min ¥640). Get off the bus at Namba station and follow the signs saying “Osaka Metro, Sennichimae line”, and take the Sennichimae line going toward Noda-Hanshin (3min ¥180). Get off at Nishinagahori station. hotel it. is only 2-minutes walk from Nishinagahori Station (exit 4-A).*For detailed railroad time, required time, and fare, please visit each transportation website.
Q. How can I get to the hotel from Shin-Osaka Station?
A. Exit through the central exit. Follow the signs saying, “Osaka Metro Midosuji line”, and take the Midosuji line going towards Nakamozu (13min ¥280). Get off at Shinsaibashi station and follow the signs saying “Osaka Metro, Nagahori-Tsurumi Ryokuchisen line”, and take the Nagahori-Tsurumi Ryokuchisen line going toward Taisho. Get off at Nishinagahori station. hotel it. is only 2-minutes walk from Nishinagahori Station (exit 4-A).*For detailed railroad time, required time, and fare, please visit each transportation website.
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